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Never lose an enquiry to a personal phone
Email and WhatsApp land in one shared inbox, where the whole team can see and act on them.
Email and WhatsApp land in one inbox, where enquiries start.
Conversations
Team, customer and WhatsApp conversations in one place
Stop losing specifications inside personal WhatsApp threads.
A shared inbox for team, customer and WhatsApp conversations, attached to the contacts, quotes and projects they belong to — so the answer to 'what did we promise?' is one search away.
01 / What it does
Inbox, in practice
Stop losing specs in someone's personal WhatsApp — a shared inbox means any enquiry, on any channel, gets answered by the right person, even on leave.
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Cover holidays without dropping the ball
Any thread can be linked to a client, quote or project, so context survives staff changes.
Link any thread to a client or project — context, never lost.
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Know exactly what was promised
See who replied and what was said, so no client hears two different answers.
See who replied and what was promised — holiday cover, no gamble.
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Find a two-year-old agreement in seconds
Full searchable history means old commitments are provable, not disputed.
Full search means a two-year-old agreement is found in seconds.
02 / How it works
01
Connect
Bring every channel into one place, so nothing gets missed on someone's phone.
- Connect mailboxes and WhatsApp numbers; shared channels stay shared rather than trapped on a device.
- Rules route enquiries by product line, region or language to the right person.
02
Assign
Get the right person on it immediately, with no enquiry left unanswered.
- Assign an owner and a due response, so nothing sits unanswered over a weekend.
- Link the thread to a CRM record or project and the history follows the work.
03
Act
Turn a message into real work in seconds, without switching tools.
- Turn a message into a quote, a sample request or a project without switching tools.
- The agent can draft the reply with the specs and prices already filled in.
03 / In depth
Client conversations that live next to the work
A missed enquiry is a lost sale, and enquiries scattered across personal inboxes are enquiries nobody owns. A shared inbox keeps them in one queue, linked to the contact, the quote and the project they concern.
Nothing waiting on one person's mailbox
Response time keeps winning work even when someone is out of the office. Response times stop depending on who happens to be at a desk.
From message to action in one step
Every manual copy from an email into another system is a chance for the request to get lost or the detail to get wrong, so a message can become a quote request, a project task or a CRM follow-up without copying text between systems — and the resulting document stays attached to the conversation that produced it.
04 / Use cases
Where Inbox earns its place
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Supplier enquiry desks
Triage high volumes of product and price questions with a clear owner for each.
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Studios
Keep client correspondence attached to the project it belongs to.
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Aftercare and warranty
Track issues raised after handover against the original specification.
05 / Who it's for
Inbox is built for the people who specify, buy and sell materials.
Stop losing specifications inside personal WhatsApp threads.
Sales teams
Project managers
Showrooms
06 / Questions
Frequently asked
Do clients need a new app?+
No — they keep writing on WhatsApp or email; the inbox is on your side.
Can I connect my existing email address?+
Yes — incoming mail can be routed into the shared inbox and replies go out under your domain.
Can I assign conversations to colleagues?+
Yes, with ownership and status so it is clear who is answering what.
Does the agent help with replies?+
Yes, it can draft answers grounded in your catalog and previous correspondence for you to review before sending.
07 / Explore Next
